"Special Holidays" boasts of having a strong network presence in India, Nepal and Sri Lanka to serve all its associates and guests globally. With our head office based in New Delhi, various branch offices and a network of 27 representative offices throughout are all committed in providing most personalized and professional services at any given point of time.
“Special Holidays” is a professionally managed company, possessing extensive knowledge, expertise and resources, specializing in conceptualizing and execution of events, group and tours, business/trade delegations, business seminars & conferences and individual cultural tours throughout India.
We enjoy very attractive special discounted rates from the hotels ranging from budget to Deluxe standard throughout India. With our varied range of transport fleet, we ensure to provide a good value for money package and a great deal for all our associates globally.
While “Special Holidays” serves overseas guests for their normal regular tours to India, it has separate divisions for special interest tours such as Incentive travel, cultural tours, eco-tours, business travel, pilgrimage tours, conferences and conventions and cruise ships and caters to the needs of both luxury and budget travellers.
Our company is known for new fresh ideas for tours, incentives, events, conferences across the globe. As the company is focused on customizing programs and tours for the client, we are flexible in our arrangements. We do our utmost to provide for our client’s special interest. Influenced by the season of the year we will give you innovate suggestions for activities that can range from cultural experiences to pure adventure.
An efficient team of pleasant, dedicated and services oriented professionals are always at your service, it is our constant endeavor to provide the best possible services to our esteemed clientele. We have extensive experience and an excellent record of services rendered in both the private and public sectors.
“Special holidays” specializes in creating memorable, cost effective individual and group travel programs. The high degree of personalized and professional services and attention to minute details has won the appreciation of our associates who continue to patronise us.
We are recognized by the Department. of tourism, Government of India as an approved tour operator. We are also the members of various Travel Trade associations including PATA, IATO, TAFI, ADTOI, IGTA, ASTA besides members with EU Chambers of Commerce & Industries in India, Indo-American Chambers and India China Chambers of Commerce & Industries.
It is our confident belief that we at “Special holidays” will prove worthy of the confidence entrusted upon us.
Our Communication Policy & Contact Information
As a policy matter we value all contacts made with us at any point of time. Each correspondence is valuable to us and it is always our priority to reply you on top priority. If you do not hear from us within 12 working hours please repeat your communication and assume that we have not received it or that there is some technical snag in our communication system. At Special Holiday Travel Pvt.Ltd .we use the latest communication tools and understand the need of today’s extremely busy lifestyle. It has been our endeavor to reach out to our clients, associates and vendors within the shortest possible time and making this habit our niche in the industry.
At SPECIAL HOLIDAY TRAVEL PVT LTD each correspondence is of equal priority. We do not priorities inward correspondence and as a result we reply to each one instantly. In case we take some time in giving a specific reply to your query, we let you know that too, this way you are sure that your valuable correspondence has reached us and within what time frame you will hear from us.
The highlights of our communication system is the online chat, where you can chat with us online within during office hours-you just need to log on our website (www.specialholidays.net) click on the chat button available on all pages of our site, our executive will be online to answer your queries instantly.
Quality Guide/Escorts Services
To brush tourists ‘inquisitive minds with right and authentic knowledge about India’s architecture, art and culture we have a GUIDES’BRIGADE. This brigade was thoroughly trained with stress on quality tourism and attitude. Our guides are fluent in languages (English, French and German) with extreme pleasing personality and a friendly attitude. ”Atithi Devo Bhava” is what we believe in and thus we just cannot think of presenting distorted facts to tourists. Besides giving an insight into places of tourist interest, we also fan the tourist with facts about culture, people etc., backed by some jokes and anecdotes that make the trip even more interesting.
To be precise we are determined to give tourism a new meaning in India and thus we never compromise with our services. We are sure, ”A TOURIST WILL COME AS A TOURIST BUT WILL GO BACK AS A FRIEND”.
Our Quality Policy - An Overview
- Special Holiday Travel Pvt Ltd is committed to the creation of a quality culture pursuing success and excellence through dedicated teamwork and effort.
- The company resolves to position itself on the cutting edge of the tourism industry, choosing to lead through consolidation and innovation.
- Special Holiday Travel Pvt Ltd is committed to a socially responsible, culturally respectable, environmentally sustainable and economically feasible tourism.
- The company endeavors to foster a consistent but effective standard of customer care and service that rank high in absolute terms as well as relate to our peer.
Frontline Visible Quality
Quality Transport………
Special Holidays Travel Pvt Ltd has a fleet of good transport. We follow the following standard practices for most of our valued guests:
None of the cars used are more than 3 years of age.
- Spot-less seat covers.
- Mineral water.
- Wet tissues, reading material, first aid kit, fire extinguisher and umbrella on board.
- All drivers are neat, crisp and full uniform equipped with a mobile hand phone.
- Punctuality, courtesy, professionalism and grooming are the key words to be followed at all times.
Quality Transfer Representatives….
Transfer Assistance is a very important service rendered and is the first impression forming opportunity for an operator. At Special Holiday Travel Pvt Ltd we believe in’Well begun is half done ‘and thus try to give our best short to the arrival transfer.
Our transfer representatives are in uniform for easy identification.
- Equipped with mobile phone/handled wireless radios.
- Our representatives receive guests from within the arrival area railway station / airport.
- The transfer representatives also help the guest with their hand baggage/wheel chairs etc.,without any inhabitations.
- For groups we provide two transfer assistants to make the movement of guests and luggage smooth.
- All transfer representatives are well versed in English language and are professionally qualified in travel and tourism.
- The file-handling executives ideally provide transfers so that he/she is aware of the guest’s entire programme.
- The same executive does arrival and departure both, so that the guest is comfortable in discussing the problems and solving them instantly too.
- Punctuality, courtesy, professionalism and grooming are the key words to be followed at all times.
Quality Communication System…
- Online chat, where you can chat with us online within during office hours-you just need to log on our website (www.specialholidays.net).
- Any one can reach us during odd hours through the Duty Officer 9810372424/9320072185. The duty is assigned to a senior team member in rotation every week. The duty officer is equipped with all information about the arrived /arriving guests and guest related problems.
- We do not priorities inward correspondence and as a result we reply to each one instantly. In case we take some time in giving a specific reply to your query, we let you know that too.
Should you have any problems in communicating with us or you find that we are not adhering to our communication policy please complaint to us on: specialholidays@vsnl.net
Team Work…
At Special Holiday Travel Pvt Ltd we work as a team and believe that each job is everyone’s job. We at Special Holiday Travel Pvt Ltd give no excuse for the lack of quality and are committed in providing most professional and personalised services.
spells quality and highest satisfaction levels. We at SPECIAL HOLIDAY TRAVEL PVT LTD pioneered the concept of ‘TQT’ (Total Quality Tourism) and mastered the art of ‘Relationship Tourism’ to synergise it with our day-to-day working, we preached it and follow it too.
Inbound Tours – Destination Management services
